The Best Chatbot Use Cases From Different Industries
Now you're wondering, “What do chatbots do?”
Well, chatbots have hundreds of different use cases. Some bots are used more often than others. Each of these chatbot use cases is determined by the business needs of the company.
Check out these different uses for chatbots and learn more about them.
Healthcare
A doctor's job is difficult as it is. It takes an immense amount of focus and attention to detail to succeed in the medical profession.
Researchers have found that administrative work consumes one-sixth of a physician's time. It reduces overall career satisfaction by taking away time and energy from more important tasks.
For example, scheduling appointments is easy. With Chatbots, employees can automate what would normally involve forms, misinformation, and manual entry into computers.
Chatbots can also help streamline healthcare front office operations by allowing patients to preemptively provide information to the bot. In this way, nurses or doctors will be able to reduce unnecessary readmissions or schedule follow-up appointments after discharge. It is possible to automate admissions, discharges, transfers, scheduling patient consultations, and referring patients using bots.
Chatbots can create a single system of records by integrating information sources. Saving time and money can be achieved by transferring legacy data to a new database.
Chatbots in the medical industry also provide alerts. If patients need assistance, they can alert hospital staff. Care teams can be notified of urgent changes in a patient's condition right from the palm of their hands.
Medical chatbots have different functionalities:
Collaborate between peer systems.
Record the patient's medical history in the records.
Prescription refill alerts and notifications.
Correctly describe a disease and/or hospital facilities.
Making hospitals easier for customers can save hospitals thousands of hours a year by taking the burden off doctors.
Travel Industry
As the world becomes smaller, travel is becoming more popular. There are probably more international customers doing business with travel and tourism companies today than ever before.
For the first eight hours, this is good news.
Travel businesses catering to customers around the globe have the problem of working local business hours. In contrast, your customers are global citizens who can visit your website at any time. If you spend only 1/3 of your day talking to your customers, you're losing 2/3 of them.
Creating forms on your website could help you circumvent this, but 70%-90% of potential sales will be lost. Forms as your primary lead generator have their downsides. The "contact us" submission form feels like you're sending your customer a survey about something they've never used. Since only 1% of contact forms are filled out, this shows how customers treat forms.
Chatbots for the travel industry, on the other hand, can answer questions and generate leads 24 hours a day. A bot never takes a day off, has a bad day, or compromises customer service. You can wake up to piping hot sales every morning.
There is another issue related to the efficient transfer of important travel information between the company and the customer.
A variety of travel information, including how to choose a trip, travel in a group, room types, food, drink, and dietary requirements, trip notes, travel insurance; safety; medical information, backpacking lists, accommodation, transport, money matters, climate, and seasonal information, among others.
Your CRM can sync in real-time with your travel chatbot using this information. By doing so, you won't lose out on data and can further use it for personalization.
Banking Industry
Retail banks are accustomed to dealing with simple questions. However, many of your customers turn to you during difficult times. Increasing living costs are forcing consumers to track their finances more closely than ever before.
Payment issues, pending transactions, fraud, or other issues may arise. This can all be monitored in real-time. This is a good problem for consumers in the long run.
Your business, however, is not the same. As your banking clients demand more control and information, your call center is under pressure. Chatbots, social media, and SMS messaging are among the digital channels they request better service on.
Take advantage of a banking chatbot that uses sentiment analysis to handle your text-based digital channels.
In addition to online chat, you can also offer social media channels such as your website and mobile applications. Automate first- and second-level questions, such as scheduling credit card payments or checking account balances, with your chatbots. Whenever customers are upset or worried, it's best to get them in touch with a real person as soon as possible.
A chatbot can also help customers create and alter settings like balance alerts and SMS payment reminders, among others. As a result, not only is their present issue resolved, but the likelihood of them needing to get in touch again in the future is reduced.
Edtech Industry
With artificial intelligence, educators can personalize and customize education according to their needs. In reputed institutions, we are also seeing a shift toward digital education.
This presents both an opportunity and a challenge for market players. The newness of online education will lead to many support questions from teachers, parents, and students.
Users can ask questions about many different topics, such as how to use the software optimally or about education in general.
Another use case would be to replace notice boards. Updates on upcoming events and results will also be available online.
A chatbot can be a great tool for automating business processes and services.
Edtech chatbots can help in a variety of ways, including
Application sharing and submission
Answering FAQs for students and teachers
Timetable sharing for schools and exams
Providing parents with announcements and notifications
Promoting extracurricular & club activities to students
Streamlining registrations, cancellations, and signups
Feedback collection
Providing parents, students, and teachers with learning materials
Community building
Real Estate Industry
A successful business might manage both commercial and residential properties. Increasing numbers of calls from customers covering a wider range of topics increase as your business grows.
The questions related to rent/billing, service/maintenance, renovations, and more. Potential customers can also inquire about viewings and property details. Directing customers to online information or application forms could answer many of these questions. They can, however, consume the majority of your contact center's resources.
Respond to tenants' routine questions with chatbots. Using chatbots, they can access self-service solutions or submit service tickets and permission requests. Additionally, the chatbot can collect relevant and categorical information before directing them to the right agent.
Your service levels will improve when you use chatbots to deflect high call volumes. Furthermore, your tenants can submit tickets 24/7, not just during business hours, and receive automatic notifications when their submissions are updated. The ability to pay rent online and automated rent reminders are also leading to more on-time payments. This is a win for their user experience and a win for your bottom line.
Conclusion
All of these are the best and most common uses of chatbots. There are hundreds of ways to use bots depending on your company's needs, and these are just a few.
Before using chatbots, make sure you know what your business needs. Check all the features your provider offers as well, as you might be surprised by how many purposes you can use bots for.
It's time to put chatbots to the test. Start today and let them work for you!
With extensive experience in building production-ready chatbots for different channels, HashStudioz Technologies Inc. is the best Chatbot Development Company. Our team of experts provide a full range of custom chatbot development services to help businesses streamline their processes and interact with their clients more efficiently.
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